Southern Ontario Area – Local pickup

The studio is located in Millgrove, Ontario. You may request contact-free pick up.
A pick up point is located in Guelph, Ontario. Contact-free is not available.

If your order is marked in-stock, you may contact us right away to plan a time/day/location.
If your order is marked 2-3 weeks to create, we will contact you to plan pick up when it is completed.

Delivery
Most items are available to ship across Canada.
We go against the popular business model of hiding the shipping cost within the item cost, in order to remain fair to the local customers that the business is built upon. 

Multiple items for Delivery
If you are interested in multiple panels, or mixing small and large items, please contact us directly so that we can give you a custom shipping quote, which may be more accurate than the website’s shipping plugin.

Include in your e-mail:
-The items you are interested in
-Your full address

If your shipped item arrives damaged, customers must e-mail within 24 hours of arrival with photo proof.

We will begin an insurance claim with the shipping company, who will need to contact the customer to confirm details.

The item damaged during shipping will be replaced as soon as the shipper’s insurance confirms they’ve made contact with both parties. 

Custom items are final sale.

Due to the high cost of shipping metal, refunds and exchanges are not plausible.
Thank you for understanding.